Knowledge Base FAQ
Everything you need to know about the Knowledge Base is explained here.
Q: What is the purpose of the Knowledge Base?
A: The Knowledge Base is a repository for important information that your Assistant can consult when responding to users. It's especially useful for housing extensive or detailed material without needing to include it in every prompt. Rather than storing all this information in memory, the Assistant accesses it dynamically to answer questions.
How the Assistant Uses the Knowledge Base
Q: How is information selected for a response?
A: The Assistant analyzes the question and scans the Knowledge Base for closely related content. It selects the most relevant match and uses that to generate a response tailored to the user’s query.
Q: Will the Assistant repeat text exactly from the Knowledge Base?
A: Typically, the Assistant summarizes the information in its own words. If your content is particularly well-written or concise, it may quote it directly when that serves the response best.
Q: What if there are contradictions in my documents?
A: In cases where information conflicts across different sources, the Assistant might give inconsistent answers based on which document it references. To avoid this, keep your Knowledge Base up-to-date and ensure consistency between files. Regular reviews and testing can help maintain accuracy.
Managing Knowledge Base
Q: How do I upload content?
A: You can upload PDF files, CSV. Excel, etc link specific web pages, or create documents manually within the platform interface.
Q: Can I use different types of sources?
A: Yes. Your Knowledge Base can include a combination of PDFs, web pages, and in-platform documents. The Assistant searches across all content types simultaneously.
Q: If I provide a web page, will the Assistant pull in the entire site?
A: No, only the exact page you submit is processed. If you want to include multiple pages, you’ll need to add each one separately.
Q: Do all PDF formats work correctly?
A: Not always. PDFs with complex formatting—like columns or embedded media—may not be parsed properly. Converting such files to simpler formats, like plain text, can improve results.
Enhancing Performance
Q: How does the Assistant manage very long documents?
A: The Assistant doesn't review entire documents at once. Instead, it searches for the parts that seem most relevant to the question. You can improve its performance by organizing your documents with clear sections and creating shorter, topic-focused files.
Q: Can I influence which documents the Assistant chooses?
A: There's no way to prioritize specific documents. However, clarity and organization play a big role. Improve performance by editing for readability, keeping related content grouped together, and trimming any unnecessary detail.
Q: What should I do if the Assistant isn’t pulling the right content?
A: If results seem off, try adjusting your document structure, rewriting confusing sections, or experimenting with different ways of phrasing your questions to guide the Assistant more effectively.
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